The most comprehensive customer service training for telephone skills, empathy, delivering bad news, handling challenging customers, and supporting customers in chat, email, and text interactions.
In this specialized de-escalation training, your employees go from feeling overwhelmed and powerless when they have to give customers bad news, to feeling confident, firm, and in-control as they bring down the temperature in interactions and guide customers to next steps. My de-escalation students gain value from lessons dripped over four days, Q & A, a supportive learning community, and certification upon completion.
Customers with a Learning Management System (LMS) can easily upload my courses and quizzes to their system and lease the files on an annual subscription. We also offer a perpetual lease agreement so that you can have the training forever.