When I needed soft skills and call controls eLearning for Walmart.com Customer Care Agents, it quickly became apparent that Myra’s materials were the gold standard.
Betty Doyle, Senior Learning Designer, Customer Care, Walmart eCommerce, said:
Customer Service Master Class!
Introducing:
The most comprehensive customer service training for telephone skills, empathy, delivering bad news, handling challenging customers, and supporting customers in chat, email, and text interactions.
Gain the Confidence to Get Angry Customers to Back Down
De-escalation Training with video lessons, live Q & A, and supplemental worksheets!
In this specialized de-escalation training, your employees go from feeling overwhelmed and powerless when they have to give customers bad news, to feeling confident, firm, and in-control as they bring down the temperature in interactions and guide customers to next steps. My de-escalation students gain value from lessons dripped over four days, Q & A, a supportive learning community, and certification upon completion.
LMS Learning Integration
Host my training on your LMS for more control with administration and reporting.
Customers with a Learning Management System (LMS) can easily upload my courses and quizzes to their system and lease the files on an annual subscription. We also offer a perpetual lease agreement so that you can have the training forever.
