Course curriculum

  • 01

    This is How You De-escalate

    • The 3R De-escalation Method

    • Step 1: Recognize

    • Hold the chicken!

    • Reflection

    • Step 2: Reframe

    • Step 3: Resolve

    • What are you biggest aha's?

    • 3R Method Practice

    • Handling Challenging Customers Knowledge Check