Video lessons, assessments, and worksheets (fillable online without printing)!


Customer Service eLearning Full Library

All courses available in Full Access subscription, or choose classes À la carte

What frontline customer service professionals think matter the most to me!

“Thank you so much for your videos. I am required to take a specific amount of e-learning a year in my customer service job. I work in the call center of a pharmacy benefit manager. Until I found your videos, I felt like I was watching paint dry. I only paid attention enough to pass the required tests at the end of the videos. Your videos have challenged and invigorated me.”

Tami

Customer Service Specialist from Wisconsin

Engaging Video Teaching (Take lesson to full screen for the best viewing experience.)

Sample a Lesson: Psychological Priming


Engaging, Fun, Behavior-changing Training

We've condensed my interactive and fun onsite customer service training – workshops I've delivered to companies like Coca-Cola, Vera Bradley, Frito-Lay, and McDonald's – down to the fundamentals. Your employees get the full sensory experience of my training online.

We enhance the learning with dynamic worksheets, cheat sheets, and checklists.

Supporting students!

We enhance the learning with dynamic worksheets, cheat sheets, and checklists. All of our supplemental worksheets are PDF fillable. Your employees type right on the document - no need to print, which is fantastic for remote workers. (Note: De-escalation Training already has the supplemental worksheets. All courses will have this enhancement beginning February 2, 2021.)

We nudge your employees to complete courses!

Supporting students!

Every week, my team updates students on their progress.

Certificate of Achievement!

Supporting students!

When students complete the lessons and assessments, they earn certificates suitable for framing! We encourage students to add their achievement on their resume and LinkedIn profile.

Discover effective techniques that will help you for years and years!

This customer raved about the effectiveness of my training!

FAQ

  • Can I preview a module before registering my team?

    Absolutely! Go to "Learn with Myra" on the top navigation bar and select "Sample a Course."

  • Can we get progress reports?

    You sure can. When you train with us, you get progress reports as often as you like. We give all customers instructions on how to get progress reports.

  • Can I look at course outlines?

    Yep. Click on any course from the "Learn with Myra" tab on the navigation menu. From the course menu, you can view full outlines.

  • How long does it take to get eLearning setup once we register?

    In most cases, we get your eLearning portal set up within one business day.

  • We have a Learning Management System (LMS). Can we upload your courses to our LMS?

    Many of our clients prefer to integrate our courses into their LMS. We give you two options for LMS integration: SCORM files or MOV files. When you integrate our training classes into your LMS, you save money. Our LMS modules are $997 for a one year lease or $4997 for a perpetual agreement. Click on LMS Integration to learn more.

Customer Service Online Training Full-Access-Pass

Pricing

Access my entire training library for one year, including any content I release during your active subscription. In my digital customer service classes, I teach your employees how to talk with friendliness, show empathy, write human-tone chats and emails, and make customers feel heard and understood. We also take on how to de-escalate customers.

Prepare your team to redirect challenging interactions and deliver a fantastic customer experience!