Customized Customer Service + De-escalation Training Tailored with Interactions Based On Your Scenarios and Objectives.

Tailored. Flexible. Engaging.Fast Design Process.

  • Online training is customized to your objectives. I meet with you to learn about your challenges and your goals. We like to review a random sample of phone calls for contact center clients to help us understand where you are today.
  • Flexible output. Your employees can take your new training right on our eLearning portal, or, if you have a learning management system (LMS), we’ll put the training in an all-in-one LMS-compliant file (SCORM, XAPI, cmi5, or AICC). How you get the training is up to you!
  • Engaging online training. My custom courses get your employees to take some action every 4-5 minutes. Your employees further engage through worksheets, checklists, guides, and quizzes. 
  • Fast design process. After a Discovery Discussion, where I learn about your challenges and objectives, I get to work on scripting and recording right away. We deliver completed courses to you within six to eight weeks.

I've designed and produced training for these fantastic organizations

Tailored. Flexible. Engaging.Fast Design Process.

Branding for seamless integration with your existing training

We can use your logo, colors, and theme!

For Genesys, I custom designed and recorded a 30-minute training covering telephone skills, empathy, email, chat, and handling demanding customers. I used their logo and brand colors to make the course seamless with their website. You also have the option to add your branding to your course customization!

We can design your customized training in as little as 6 to 8 weeks!

Start designing your training today!

Specialized Video Training for GetFeedback by SurveyMonkey

For GetFeedback by SurveyMonkey, I created a video, a 5,000-word guide, and facilitated a webinar to help customer service leaders support their teams and prepare for the COVID-19 Holiday Rush.


My customized training averages 25-35 minutes. I give you professional video and audio, plus worksheets, guides, and checklists. Get your fully customized online customer service training design started for $4,500.

Typical design time is 4 to 6 weeks.

Watch Intro Video

I designed a 30-minute training for Rudy's Barbershop. One of the scenarios I taught was what to say when a client of color walked in for service, but no one at that location had the skills to touch natural hair! Look at my advice in this customization preview.

Watch a 3-minute preview

Watch Intro Video

I custom designed and recorded a 30-minute customer service course for Houston Community College to help faculty and staff reduce student effort, improve the student experience, and foster accountability.

Watch a 3-minute preview

Walmart e-Commerce was my first client to request eLearning customization!

Customize. Get your fully customized online customer service training today for $3,497. Contact us now to get started.

Happy customers

“Thank you SO much. I just finished watching the whole training yesterday and it was great! The examples and scenarios you used were spot on and I can’t wait to roll this out to the COPA members.”

Simone Boone

“This looks wonderful, and the content is fantastic!”

Director, Brand Marketing and Social Media & Blog Marketing

Jill Hundley