- Online training is customized to your objectives. I meet with you to learn about your challenges and your goals. We like to review a random sample of phone calls for contact center clients to help us understand where you are today.
- Flexible output. Your employees can take your new training right on our eLearning portal, or, if you have a learning management system (LMS), we’ll put the training in an all-in-one LMS-compliant file (SCORM, XAPI, cmi5, or AICC). How you get the training is up to you!
- Engaging online training. My custom courses get your employees to take some action every 4-5 minutes. Your employees further engage through worksheets, checklists, guides, and quizzes.
- Fast design process. After a Discovery Discussion, where I learn about your challenges and objectives, I get to work on scripting and recording right away. We deliver completed courses to you within six to eight weeks.
“Thank you SO much. I just finished watching the whole training yesterday and it was great! The examples and scenarios you used were spot on and I can’t wait to roll this out to the COPA members.”
“This looks wonderful, and the content is fantastic!”